Shipping policy

Effective Date: September 6, 2026

Welcome to The Toy Guys! We want every order to be handled with care and delivered as smoothly as possible. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

We provide free shipping on all orders within the United States, with no minimum purchase requirement.

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin preparing your items for shipment.

  • Orders are generally processed within 1–2 business days.

  • Orders placed after our daily order cut-off time will generally begin processing on the next business day.

  • Orders placed on weekends or US holidays will be processed on the next available business day.

  • Once your order has shipped, we will send a shipping confirmation email with tracking information when available.

Order Cut-Off Time

Our proposed daily order cut-off time is 5:00 PM Eastern Time (ET), Monday through Saturday.

Orders received by 5:00 PM ET on a business day may begin processing that business day. Orders placed after the cut-off time will generally be treated as received on the next business day.

Orders placed on Sunday will begin processing on the next available business day.

Important: The order cut-off time determines when processing may begin. It does not guarantee delivery by a particular date.

2. Shipping Coverage

We currently offer shipping within the United States only.

We do not currently offer international shipping.

Shipping availability may depend on the delivery address and the service coverage available through our shipping carriers.

3. Free Shipping

Free shipping is available on all orders shipped within the United States.

  • No minimum purchase is required.

  • No standard shipping charge is added to eligible US orders.

  • International shipping is not available at this time.

4. Processing Time

Estimated processing time: 1–2 business days.

Processing time covers the period during which our team prepares your order for shipment. This may include order verification, item preparation, packing, and handoff to the selected shipping carrier.

Orders placed by 5:00 PM ET, Monday through Saturday, may be eligible to begin processing that business day.

Orders placed after the cut-off time, on Sunday, or on a US holiday will generally begin processing on the next available business day.

Processing time does not include carrier transit time.

5. Shipping Carriers and Transit Time

After your order has completed processing and has been handed over to the shipping carrier, it enters the transit period.

Our proposed shipping carriers for US orders are:

  • USPS

  • UPS

  • FedEx

Estimated Transit Time

Estimated carrier transit time: 2–5 business days after dispatch.

Transit time begins once the order has shipped and has been accepted into the carrier's network.

Actual transit time may vary depending on the destination, carrier operations, weather, holidays, seasonal shipping volume, and other circumstances outside our reasonable control.

Transit time is an estimate and is not a guaranteed delivery timeframe.

6. Estimated Total Delivery Time

Processing time and carrier transit time are separate stages of the delivery process.

Our estimated timeframe is:

  • Processing: 1–2 business days

  • Carrier transit: 2–5 business days

  • Estimated total: Approximately 3–7 business days

This is an estimate, not a guaranteed delivery date. Actual delivery times may vary depending on order timing, carrier schedules, holidays, and unforeseen circumstances.

We recommend considering the full estimated timeframe when planning for your order's arrival, especially when purchasing toys or gifts for birthdays, holidays, or other special occasions.

7. Order Tracking

When tracking is available, tracking information will be provided after your order has shipped.

Customers can use the tracking information included in the shipping confirmation email to follow their package through the applicable carrier.

Please allow some time for tracking information to become active after the shipment has been dispatched.

If your tracking information does not update for an extended period, please contact us for assistance.

8. Delivery Address Responsibility

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please review your shipping information carefully before completing your purchase.

If an order cannot be delivered because of an incorrect, incomplete, or outdated address provided by the customer, delivery may be delayed or the package may be returned to us.

If you discover an address error after placing your order, contact us as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has already shipped.

9. Delayed, Lost, or Missing Shipments

Although we work to ensure orders are shipped promptly, circumstances such as severe weather, transportation disruptions, carrier delays, seasonal shipping volume, or other events outside our reasonable control may affect delivery.

If your package is significantly delayed, appears to be lost, or has not arrived within the estimated delivery timeframe:

  1. Contact us with your order number.

  2. Provide the tracking information, if available.

  3. We will review the situation and work with the applicable shipping carrier when appropriate.

  4. We will explain the available next steps in accordance with applicable store policies and consumer protection laws.

For packages marked as delivered but not received, we may ask you to check your delivery location and contact the applicable carrier while we assist with reviewing the situation.

10. Damaged Items

We understand how important it is for toys, games, collectibles, and other products to arrive in good condition.

If your order arrives visibly damaged, please contact us promptly after delivery.

To help us evaluate the issue, we may request:

  • Your order number.

  • Clear photographs of the shipping package.

  • Photographs showing the damaged product and its packaging, where applicable.

  • A brief description of the damage.

After reviewing the information, we will explain the appropriate next steps in accordance with our applicable return and refund policies and any applicable legal requirements.

11. US Holidays and Unforeseen Delays

Processing and delivery schedules may be affected by US holidays, severe weather, natural events, carrier disruptions, peak shopping periods, or other circumstances beyond our reasonable control.

When such circumstances occur, an order may take longer than the standard estimated timeframe.

Carrier delays do not necessarily indicate a problem with your order. If you have concerns about a delayed shipment, please contact our customer service team.

12. International Shipping

The Toy Guys currently ships within the United States only.

International orders are not available at this time.

Because international shipping is not currently offered, our standard shipping service does not include international customs duties, import taxes, VAT, or international delivery fees.

13. Contact Us About Shipping

If you have questions about this Shipping Policy, an existing order, tracking information, or delivery, please contact our customer service team.

The Toy Guys

Business Address:
4911 W Broad St
Richmond, VA 23230
United States

Phone: +1 804-572-7963

Email: support@thetoyguys.shop

Customer Service Hours — Eastern Time (ET)

  • Monday–Friday: 10:00 AM–6:00 PM

  • Saturday: 10:00 AM–4:00 PM

  • Sunday: Closed

We are committed to providing clear shipping information, dependable customer support, and a straightforward shopping experience for every customer of The Toy Guys.

Thank you for shopping with The Toy Guys. We appreciate your business and look forward to helping you find toys and products your family will enjoy.